Description of Services:
What CSS Provides
Central Sterilization Solutions (CSS) offers training programs to help students learn sterile processing and prepare for the CRCST certification exam. Each course level includes different features, and students can choose the option that best fits their needs.
Depending on the course you choose, you may receive:
- Online (self-paced), Live Stream, or In-Person course lectures
- All include access to the student portal for digital guidance throughout the course.
- Official HSPA CRCST textbooks
- Help from an Education Specialist to review lessons and answer questions
- CRCST exam preparation sessions
- Resume editing (after you submit your resume in Word format)
- Interview preparation with the instructor
Access to partner hospitals for hands?on experience or help applying for jobs. Students who participate in hands?on training are covered under CSS’s liability insurance.
Your tuition covers the services included in your course level. Choosing not to use a service does not reduce the cost of tuition. Students who enrolled under older program versions are still held to the terms they agreed to at that time.
Exam Fee
The national CRCST exam fee is not included in tuition. The exam costs $140, paid directly to HSPA.
Switching Courses
You may switch to a different course version. If the new course costs more or if you used a discount code, you must pay the difference before switching. To access the final exam, resume help, interview prep, or hands?on training, your payments must be current or paid in full.
Technology Needed
To participate in online learning, you’ll need a device such as a mobile phone, tablet, laptop or Chromebook with internet access, a camera, and a microphone. Students are responsible for purchasing their own devices and submitting receipts to any third?party reimbursement programs.
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COURSE ACCESS, DURATION, AND COMPLETION REQUIREMENT
Upon enrollment, students are provided access to their selected program for a?maximum period of twelve (12) months?from the date of enrollment. All program requirements—including instructional content, assessments, exam preparation, career support services, internship/externship assistance, and any other included features—must be completed within this twelve (12) month period.
Students who do not complete the program within the twelve (12) month completion period will be required to?re-enroll?to regain access to program materials, instructional services, and support. Re-enrollment is subject to the?tuition rates, program structure, policies, and requirements?in effect at the time of re-enrollment.
The twelve (12) month completion period applies regardless of enrollment type, method of instruction, payment plan, installment arrangement, pauses, or interruptions. Failure to complete the program within the designated timeframe does?not?entitle the student to a refund, tuition proration, credit, or extension beyond the twelve (12) month period.
Any exception or extension to the completion period must be?approved in writing?by Central Sterilization Solutions and is not guaranteed.
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Career Support
Career support is designed to be a helpful course feature providing students with advice and resources to build, edit, or update existing resumes, learn common interview skills, and practice these skills with a dedicated team member. Career support does not provide a guarantee of employment opportunities. CSS is not responsible for or cannot be held responsible for employment or non-employment outcomes. Utilization of Career Support recommendations is considered voluntary for the customer and is not mandated. Features within Career Support may require sufficient competence in common job application requirements, which may be necessary for customers to complete/exhibit/obtain before other course options like Internship Assistance.?
Internship Assistance
They are not guaranteed to all students, due to multiple factors such as location availability, requirements, and distance. While enrolled in a course that includes Internship Assistance, students will receive assistance with local healthcare facilities to complete hands-on?internship?hours or will be advised to find a location independently. After completing Education, Career Support, or other requirements, students then conduct hands-on training in a local hospital or will need to secure a location independently. Central Sterilization Solutions has multiple partnering healthcare locations throughout California, which are utilized to help customers complete their required CRCST 400 hours. These locations are not guaranteed, as each facility has varying rotation availability, requirements, or differing limitations.?
For students ready to proceed or utilize Internship Assistance, the closest In-Network location to the customer/student is contacted to confirm availability and requirements. CSS will communicate via the facility’s preferred method to confirm all requirements and relay this information to the customer/student to begin the onboarding process. Each location has varying requirements that must be met before on-site training (internship). If locations are unavailable to accommodate a student/customer for any reason and a secondary in-network location is not readily accessible, the customer/student will have to locate an externship location independently.?
The willingness of the student to accept in-network healthcare facility requirements is not the responsibility of CSS. CSS complies with the healthcare facilities’ requirements and clearly outlines these responsibilities/requirements to the customer/student upon internship assistance request and the onboarding process. CSS cannot be held responsible for the unsuccessful placement of the customer/student, in such circumstances where the willingness to accept facility requirements is not met or accepted by the customer/student. Customers/students are required to acknowledge the terms and conditions specific to Internship Assistance before onboarding.
Customers/students will be responsible for paying/acquiring any additional requirements that healthcare facilities, such as, but not limited to:
- Drug Test
- Background Check
- Immunization Records?
- BLS/CPR Certification
- Bloodborne Pathogen Training
Class Schedule Changes – In?Person and Live Stream Courses
Students enrolled in In?Person or live-stream courses are expected to complete the scheduled class session selected at the time of enrollment. Requests to switch to a different scheduled In?Person or Live Stream class outside of the original three (3) month class period are subject to the terms below.
Switching to a New Scheduled Class
- Students requesting to transfer to another scheduled In?Person or Live Stream class will be subject to a $50 class change processing fee.
- Upon payment of the fee, the student will be moved into the next available approved class session, subject to seat availability.
- The class change fee is non?refundable.
Alternative Access Without Class Change Fee
If the student elects not to pay the $50 class change processing fee:
- The student will retain access to the pre?recorded course content through their student portal for the remainder of the enrollment term.
- No in?person or live stream attendance will be provided without payment of the class change fee.
- All other enrollment terms, including the twelve (12) month completion requirement, remain in effect.
Additional Conditions
- Class switches are not guaranteed and are subject to availability.
- This section does not provide a refund, tuition reduction, or extension of the enrollment period.
- Failure to attend a scheduled class does not constitute cancellation, withdrawal, or eligibility for a refund.
Returning Students / Lapsed Enrollment
Students who do not complete their program within the allotted twelve (12) month access period and later wish to return will be treated as new customers.
Re?Enrollment Requirements
- Access to coursework, instructional services, career support, internship assistance, and all program features expires after twelve (12) months from the original enrollment date.
- Students seeking to resume participation after their access period has ended must complete a new enrollment.
- Re?enrollment is subject to the tuition rates, program structure, policies, and requirements in effect at the time of re?enrollment.
- Prior payments, progress, discounts, promotions, or completed coursework do not carry over and will not be credited toward a new enrollment.
No Refund or Credit
Failure to complete the program within the twelve (12) month access period does not entitle the student to a refund, tuition credit, extension, or reinstatement of services.
Refund and Cancellation Terms
Customers may cancel their enrollment and request a refund within three (3) business days, subject to the conditions below. The applicable three?day period is determined by the course type selected at the time of enrollment:
- Online Self?Paced Courses:
The three (3) business-day cancellation period begins on the date of enrollment.
- In?Person or Live Stream Courses:
The three (3) business-day cancellation period begins on the first scheduled day of class, regardless of attendance.
Written notice of cancellation must be received by Central Sterilization Solutions within the applicable three (3) business day period.
Refund Processing Fees
Approved refunds are subject to a payment processing fee equal to 1.8% of the total transaction amount, plus $0.18, which will be withheld from the refunded amount. This fee covers non?recoverable transaction and administrative costs.
Return of Course Materials
Refunds will not be issued until all required textbooks and workbooks have been returned to Central Sterilization Solutions in good, reusable condition, suitable for redistribution to another student.
If course materials are not returned, are damaged, or are deemed unsuitable for reuse, a $150 replacement fee will be withheld from the refund.
Final Refund Conditions
No refunds will be issued after the applicable three (3) business day cancellation period has expired.
Failure to attend classes, access course materials, or utilize services does not constitute cancellation.
Unused Services – Internship Assistance Adjustment
Students enrolled in a course level that includes Internship Assistance may qualify for a partial refund or tuition adjustment if the Internship Assistance service has not been accessed or utilized, as defined below.
Definition of Use
Internship Assistance is considered used if the student has engaged in any of the following activities, including but not limited to:
- Submission of documents for review, organization, or preparation related to internship or externship placement
- CSS staff organizing, preparing, submitting, or communicating documents on the student’s behalf to healthcare facilities
- Initiation of outreach, coordination, onboarding steps, or application activity with affiliate or external facilities
- Any formal request by the student to begin Internship Assistance services
Once any of the above actions have occurred, Internship Assistance is deemed utilized, and no refund or adjustment will apply under this section.
Eligible Adjustment
If no Internship Assistance activity has occurred, the student may qualify for one of the following, at the sole discretion of Central Sterilization Solutions:
- A refund of up to $400, representing a downgrade from the Internship Assistance course level to the Standard course level, or
- If enrolled in a payment plan, remaining payments will be adjusted or discontinued once the student has paid an amount equal to the Standard course tuition level.
Under no circumstances will the adjustment exceed $400, and no refunds or credits will be issued for other unused services, features, or support.
Additional Conditions
- Requests must be submitted in writing
- Approval is not automatic and is subject to internal verification
- This adjustment does not extend, pause, or restart the program completion timeframe
- This section does not apply after Internship Assistance has begun or documents have been processed
Failure to utilize Internship Assistance does not otherwise entitle the student to a refund, tuition proration, or credit beyond what is expressly stated in this section.
Installment and Financing Plans
Payment Obligations: Students enrolled in a CSS-associated Installment Plan or Financing Plan (e.g., Monthly Payment Plan, IGW, or SweetPay) must pay the full tuition amount, divided into monthly installments. Failure to make timely payments, or pausing/defaulting on payments, will result in suspension of access to course materials and associated features, including but not limited to prep exams, resume building, interview preparation, internship assistance (hands-on training), and career support services.
Re-Enrollment After Payment Issues: Students who miss, pause, or default on payments and wish to continue their education must pay the remaining balance owed to regain access. Students who fail to make payments for 3 consecutive months will be removed from course access, the online student portal, and all CSS support services. If a student seeks to return after 6 months of non-payment or absence, they will be treated as a new student, requiring full re-enrollment with no credit for prior payments or progress.
Shipping
Shipping Methods: USPS
Expected Delivery Timeframe: Between 3 to 5 days, depending on the time of year.
Shipping Prices: $25 includes insurance for materials.
Shipping Restrictions: We are bound by the restrictions of the US Postal Service.
International Shipping: Timeframes and shipping costs are extended.
Please inquire directly with CSS before making a purchase.
Taxes: Not Applicable currently
Lost package form submission.?
Force Majeure
CSS shall be excused from any delay or failure in performance required hereunder if caused by any occurrence or contingency beyond its reasonable control, including, but not limited to, acts of God, acts of war, fire, insurrection, strikes, lock-outs or other serious labor disputes, riots, earthquakes, floods, explosions or other acts of nature.
Limitation of Liability
The Client acknowledges and agrees that CSS will not be liable for any losses or damages, whether indirect, incidental, special, or consequential, in profits, goods, or services, irrespective of whether or not the Client has been advised or otherwise might have anticipated the possibility of such loss or damage.
No Guarantee
The client acknowledges and agrees that CSS cannot guarantee the results or effectiveness of any of the services rendered or to be rendered. Rather, services shall be executed professionally and by good industry practice. Best efforts will be made, but no results are promised. In the network, partnered healthcare facilities for conducting hands-on training are not guaranteed, and student access is subject to staff decisions at any/all healthcare facilities. It is the enrollee’s responsibility to perform all due diligence in researching the program before making a decision. As a potential enrollee, we are notifying you that there are other alternatives in preparing for the professional certification. We leave it to you to do the research. The school is not responsible for any failure on your part, and as such, this is not an adequate excuse for asking for a refund.
Be advised of the following:
“HSPA has no employment or independent contractor relationship with any person who otherwise qualifies for designation as an approved instructor for any HSPA course. As such, HSPA has no involvement in, direction over, or responsibility for: the business affairs of any instructor: any program or course sponsored or conducted by any instructor; or any promotional materials published in connection with any such program or course. Other than monitoring that the requirements established for achieving designation as an approved instructor are met and maintained, HSPA disclaims any responsibility, legal or otherwise, for any matter, claim, or dispute involving, arising from, or relating to any instructor activities including without limitation: the substance or content of any program or course conducted by any approved instructor; how any such program or course is conducted; or the financial terms of or arrangements underlying the conducting of any such program or course.”
Policy Updates
Changes to Terms: CSS reserves the right to modify these terms and conditions at any time. Any changes will apply to all past, current, and future enrollees.
Referral Program
Until further notice, CSS will no longer support the student referral program.
